Delivery & Returns

DELIVERY INFORMATION

 

Our Address: Instance Automatics Ltd, Crabtree Lodge, Crabtree Lane, Sutton On Sea, Lincolnshire, LN12 2RS.

You can track the progress of your order in the 'orders' section in 'My Accounts'.

UK Mainland

Items that are in stock and placed before 3.30pm Monday to Friday will be dispatched that day via TNT/Fed Ex Express. Please expect your order to arrive between 1-2 working days.

Large orders or machines are sent on a pallet via Palletline. Once dispatched, please expect your delivery from 1-2 working days.

If your order is not a stock item or we are out of stock we will dispatch the goods as soon as possible. You can chase an order via help@maxxgrab.com

Northern Ireland

Items that are in stock and placed before 3.30pm Monday to Friday will be dispatched that day via TNT/Fed Ex Express. Please expect your order to arrive between 2-7 working days. 

Rest of World

We are currently doing customs quotes for delivery to the Rest of the World. We hope to implement pricing for shipping soon.

Items that are in stock and placed before 3.30pm Monday to Friday will be dispatched that day. Please expect your order to arrive between 2-14 working days. This depends on your location and method of shipping.

 

RETURNS

Please visit our FAQ with regards to warranty. 

If you have received a damaged parcel, please refuse the parcel so the courier can return the damaged parcel back to us.

If you have ordered the wrong product, we are happy for you to send it back for either an exchange or refund/credit within 30 days of purchase.

If the part is faulty, please check our FAQ with regards to warranty. If your item is valid for a return, please email us at help@maxxgrab.co.uk.