Privacy Policy

1. Who we are

Instance Automatics Ltd (Maxxgrab.com) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, purchase our products or services, or otherwise interact with us.

Business name: Instance Automatics Ltd (Maxxgrab.com)
Address: Crabtree Lodge, Crabtree Lane, Sutton on Sea, Lincolnshire LN12 2RS.
Email: help@maxxgrab.com
Telephone: 01507 441144

For the purposes of UK data protection law, Instance Automatics Ltd (Maxxgrab.com) is the organisation responsible for your personal information.

2. What information we collect

Depending on how you interact with us, we may collect:

  • Your name
  • Your email address
  • Your telephone number
  • Your postal or delivery address
  • Information relating to orders, bookings or services you have requested
  • Payment information
  • Messages or enquiries you send to us
  • Information about how you use our website, where applicable

3. How we collect your information

We may collect information from you when you:

  • Contact us by telephone, email, social media including messaging platforms, our website, WhatsApp channels/chat
  • Place an order or make a booking either online or by telephone and email
  • Complete a form
  • Subscribe to our mailing list
  • Enter a competition or promotion
  • Visit or use our website
  • Send items to us for repair

4. Why we use your information

We may use your personal information to:

  • Respond to your enquiries
  • Process and fulfil orders or bookings
  • Provide products or services to you
  • Communicate with you about your order, booking or enquiry
  • Communicate with you regarding delivery and shipping of any order
  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law
  • Improve our products, services and website
  • Meet legal, accounting or regulatory requirements
  • Protect our business and prevent fraud

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

Contract – where we need your information to provide a product or service, process an order or take steps at your request before entering into a contract.

Legal obligation – where we are required to keep or use information to comply with the law.

Legitimate interests – where it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests.

Consent – where you have given us clear permission to use your information for a specific purpose. You can withdraw your consent at any time.

6. Who we share your information with

We will not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment providers
  • Delivery or courier companies
  • Website hosting and IT service providers
  • Accountants or professional advisers
  • Government authorities or regulators where required by law

We only share information where necessary and take reasonable steps to ensure that appropriate safeguards are in place.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

7. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

As a general guide:

  • Customer and order information:  6 years
  • Enquiries: General enquiries – 1 year
  • Enquiries with specific information relating to customers specifications – 6 years  or until customer withdraws consent.
  • Marketing information: until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain it.
  • Financial and accounting records: 6 years

After the relevant retention period, we will securely delete or anonymise your information.

8. Marketing

If you have agreed to receive marketing communications from us, we may contact you by email, post, or via our What’sApp Channel with news, offers and information about our products or services.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Replying to a message where an opt-out option is provided
  • By unfollowing our WhatsApp Channel, Facebook or Instagram page
  • Contacting us at media@maxxgrab.com detailing what you wish to unsubscribe from

9. Cookies and website information

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device that can help our website function properly and may help us understand how visitors use our website.

For more information about the cookies we use and how you can manage them, please see our Cookie Policy – Maxx Grab

10. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to / have a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain types of processing
  • Ask for your information to be transferred to another organisation where applicable
  • Withdraw your consent where we rely on consent

 

12. Complaints

If you are unhappy with how we handle your personal information, or wish to lodge a subject access request – SARs (what information we hold about you) please contact us and we will do our best to resolve your concerns.

Please send an email to the Data Controller at media@maxxgrab.com or write to us at  
Data Controller, Instance Automatics Ltd, Crabtree Lodge, Crabtree Lane, Sutton On Sea, Lincolnshire, LN12 2RS or telephone on 01507 441144 and we will respond to you within 30 days.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

 Click this link to make a complaint to the ICO Make a complaint | ICO 

 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or otherwise made available to you.

We recommend that you check this Privacy Policy periodically to ensure that you are aware of any updates.

 

14. Contact us

If you have any general questions about this Privacy Policy or how we handle your personal information, please contact:

Instance Automatics Ltd (Maxxgrab.com)
Crabtree Lodge, Crabtree Lane, Sutton On Sea, Lincolnshire, LN12 2RS.

www.maxxgrab.com

media@maxxgrab.com

Tel: 01507441144

Last updated: 27th August 2026