We have been manufacturing Maxx Grab cranes since 1997.
FAQs
Frequently asked questions
How long have you been making the Maxx Grab Cranes?
I have a problem with my crane, how can you help me?
We offer free technical support via email at help@maxxgrab.co.uk
My UNIS video game has stopped working, what can I do?
The first step is to check that the PC is turning on and booting. If the PC is running, we advise that you restore the PC with the recover USB stick that should be bolted into the machine. You simply plug in the USB stick whilst the machine is off then switch it on. The software will re-image your hard-drive to factory specification. If the fault continues please send it into us for repair.
What are the categories for the plush sizes?
Sizing for the plush prizes are generally:
Size 1 – under 6”
Size 2 – 6-9 inches
Size 3 – 9-12 inches
My monitor is not working, what can I do?
If your monitor is showing "no signal" or is flashing through various colours, your monitor is working but your computer is not sending a signal to it. Please check the connection and computer.
If you see no picture at all (black screen) it is most likely to be the back lights or power supply. Please send it in for repair. Please ensure that you wrap and package the monitors carefully and carry out insurance on postage.
When will I receive my goods?
Once we process the orders, you should receive an email with the tracking link. Please click on the link to track the progress of your parcel.
If you have ordered a machine or pallet of goods. Please email us at sales@maxxgrab.co.uk or phone us on 01507 441144.
We ship items via TNT. Deliveries to UK Mainland are generally next day but may take 1-2 working days.
To other areas such as Highlands, Ireland and Europe, please expect delivery from 3 to 10 working days.
What warranty do you provide?
Instance Machines
12 months return to base warranty at customer's expense.
UNIS Technology Machines
90 day warranty return to base warranty at customer's expense.
Spares and Used Machines
No warranty is provided.
What is the turnaround time on repairs?
We try to return repairs within 2-3 days of us receiving the goods. However, it depends on the nature of the repair and if we need to order any components.
I have an accounting query, how do I get in contact?
You can either email us at:accounts@maxxgrab.comor phone us on 01507 44144.
I need a manual for a particular machine.
We hold a range of manuals for various machines such as MAXX GRAB, Elaut, UNIS Technology, All Change Leeds & LAI Games. Please email us athelp@maxxgrab.com.